**Internal to CSUMB Applicants Only**

Classification:   Student Services Professional II
Hours:  Full-time / 40 hours per week  
FLSA:  Exempt

Anticipated Hiring Salary Range:  $5,083 to $5,433* mo.
CSU Salary Schedule
*CSUMB provides pay scales representing its good faith estimate of what the university reasonably expects to pay for this position. The pay offered to a selected candidate will be determined on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, and CSU systemwide pay for comparable jobs.

Priority Screening Date: October 23, 2025
Recruitment Status:  Open Until Filled

ABOUT CSUMB

California State University, Monterey Bay is a mid-sized university in California’s Central Coast that grants undergraduate and graduate degrees. Powered by an inspiring Founding Vision Statement, CSUMB is part of the nation’s largest four-year public university system, California State University, which educates nearly 460,000 students every year. 

With a vibrant, diverse student body of over 7,000 students, CSU Monterey Bay is both a Minority Serving Institution and a Hispanic Serving Institution. Our staff and faculty transform students’ lives with a focus on student success and engagement through experiential learning, service learning, and a strong emphasis on multicultural and global perspectives. CSUMB’s sustainability goal is to be carbon neutral by 2030. 

The university’s Strategic Plan prioritizes inclusive excellence through recruiting and investing in developing a diverse body of faculty, staff and administrators. Many appreciate living and working close to the shores of beautiful Monterey Bay, with easy access to recreational areas from Big Sur to Santa Cruz. Nearby opportunities for collaborative research include working in the Monterey Bay National Marine Sanctuary and Silicon Valley, and with colleagues at local research universities, including UC Santa Cruz and Stanford University.

As one of the 23 campuses in the CSU system, CSUMB offers excellent benefits, including access to below-market-rate rental housing on East Campus, and competitive salaries for faculty and staff. With proximity to the San Francisco Bay Area and San Jose, opportunities for faculty, staff and students are as endless as the shores of the nearby Pacific Ocean.

PURPOSE:

Under general supervision of the Dean College of Health Sciences and Human Services and the daily work direction of the Department Chair, the Outreach, Recruitment, and Admissions Coordinator performs moderately complex professional student services work in support of the department’s educational programs.  The incumbent will be responsible for the full range of student recruitment and community outreach tasks and will coordinate the social work and graduate admissions process.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following: 

• Advises potential applicants regarding the application process for all of the department’s educational programs, the completeness and strength of application materials, requirements for degree completion in face-to-face information sessions and face-to-face meetings or telephone meetings.  Provides support and assistance to prospective and incoming students. Manages effective and fast recruitment processes both internally and externally. 
• Reviews social work and graduate application files to determine initial program admissions eligibility. Prepares and monitors completeness of application files.  Collaborates with program faculty, University Admissions, and community partners to review admissions policy and evaluate student applications. Updates applicants on the status of their applications. Monitors status of conditional admit students and revising status as provisions are met. Creates e-folders for faculty to review the admissions materials in Google Drive.
• In coordination with the Chair and program faculty, monitors and tracks student information and program progress from application to their graduation and degree conferral while maintaining confidentiality as outlined in the Department of Education's Family Educational Rights and Privacy Act.
• Develops and prepares departmental and program marketing materials; such as presentations, brochures, flyers, etc.  Accurately maintains: detailed databases and program website, and informational sheets that include resources to meet all necessary admission criteria. Collaborates with University Communications and other departments in the creation of publicity materials and marketing plans.
• Develops recruitment and outreach plans in collaboration with the department chair and program directors.  Maintains a prospect list and prepares monthly reports reflecting recruitment efforts including vital statistical information required by the Department Chair.  Evaluates prospective student needs and authorizes services; utilizes territory reports to follow up with prospective students within the tri-county area, as well as statewide.
• Coordinates and facilitates outreach activities that will showcase the department’s academic programs and encourage a diverse, broad base of interested individuals to pursue professional education as well as update alumni as to college and department activities (e.g. newsletter, etc.).  Develops and facilitates informational sessions (including financial aid information) in local communities, professional conferences, and public or nonprofit agencies.  Participates in staff career fairs providing career educational information to attendees and county employees.
• Represents the department at statewide conferences for recruitment purposes, promotes the department’s programs in the 4-year colleges and community colleges within a 120-mile radius with an emphasis on the local tri-county area.

Other Functions:

• Establishes and maintains an atmosphere of excellent internal and external customer service within the program, campus community, and the local community and on the national level.
• Collaborates with other departmental staff as needed.
• Performs other job-related duties and special projects as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

Working knowledge of:  the principles of individual and group behavior; procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior.

Ability to:  interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multi-sexed and multi‑aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office. Possession of these knowledge and abilities typically is demonstrated through the Experience requirements below.

MINIMUM QUALIFICATIONS:

Education:  Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑ related field.  Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.

Experience:  Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth.  A master’s degree in a job-related field may be substituted for one year of the professional experience. 

PREFERRED QUALIFICATIONS/DESIRABLE EXPERIENCE:

Prior academic advising or student services experience in higher education; demonstrated success in developing recruitment and outreach plans and achieving desired results.  Experience working with a diverse and multicultural population (esp. Spanish).  Strong time management, presentation, facilitation, communication and interpersonal skills. 

Technical fluency in the use of  Microsoft Office Professional; Google Workspace (Gmail, Docs, Sheets, Drive, Calendar, Forms, etc.); Oracle-PeopleSoft/Common Management System or equivalent student, HR and Financial information systems; 25Live; intranet drives; and internet browsers.  A strong commitment to serving students, with a proactive and positive attitude about assisting others.

SPECIAL CONDITIONS OF EMPLOYMENT & POSITION DESIGNATIONS:

• All offers of employment are contingent upon the successful completion of a background check (including a criminal records check).
• The person holding this position will have a duty to report to the Campus Title IX Officer information pertaining to discrimination, harassment, sexual misconduct, sexual exploitation, dating violence, domestic violence, stalking, and retaliation and is required to comply with the requirements set forth in CSU Executive Order EO 1095, EO 1096, and EO 1097 as a condition of employment.
• The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083  as a condition of employment. 
• This position has been designated as a sensitive position with access to and responsibility for detailed personally identifiable Level 1 confidential information about students, faculty, staff or alumni that is protected, personal or sensitive as defined in the CSU Information Security Data Classification Standards.
• This position is required to comply with confidentiality requirements outlined in the Department of Education’s Family Educational Rights and Privacy and California’s Educational Code Chapter 13 regarding sensitive student issues.
• This position is designated as a Campus Security Authority (CSA) and will be required to participate in annual training and to immediately forward to the Clery Director all reports of crimes brought to their attention pursuant to the Clery Act and California State Education Code, Chapter 16, of the Donahue Higher Education Act, Section 67380.This position is required to comply with confidentiality requirements outlined in the Department of Education’s Family Educational Rights and Privacy and California’s Educational Code Chapter 13 regarding sensitive student issues.
• May require evenings and/or occasional weekend work.

PHYSICAL ENVIRONMENT:

Office environment with standard equipment and tasks. The position requires working at a computer and desk for extended periods of time.  May require travel between campus offices and off-campus locations. 

The health and safety of our students, faculty, and staff remain our highest priority. While on campus, students, faculty, staff, and the community will be expected to follow all campus safety mandates.  

BENEFITS/PERKS: 

CSUMB offers a premium benefit package that includes outstanding vacation, health, dental and vision plans; membership in the California Public Employees Retirement System (CalPERS); and 15 paid holidays a year. For more information, visit Employee Benefits Summary. The University Corporation at Monterey Bay also provides access to affordable housing near main campus. The allocation of housing is subject to several factors, including availability, eligibility criteria, and specific program guidelines. For more information, visit: https://csumb.edu/corporation/employee-housing

APPLICATION PROCEDURE:

For full consideration, applicants must complete the required online application prior to the priority screen date found at Careers at CSUMB. Application submissions received after the application screening date will be reviewed at the discretion of the University. Materials submitted become the property of CSUMB and will not be returned.

CSUMB is not a sponsoring agency for staff or management positions.

Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting Human Resources at (831) 582-3389 or emailing  humanresources@csumb.edu. All employees must be eligible for employment in the U.S.

GENERAL INFORMATION:

CSUMB hires only individuals lawfully authorized to work in the United States and is an E-Verify employer. In compliance with federal crime awareness and campus security legislation, including the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics, you can view the notice of availability and access the Cal State University, Monterey Bay annual security and fire safety reports at https://csumb.edu/clery/asr-and-fsr-notices-availability/.

CSUMB is a smoke and tobacco-free campus.

EQUAL OPPORTUNITY EMPLOYER:

CSUMB is an Equal Opportunity employer seeking to recruit and support a broadly diverse community of faculty and staff. We value and celebrate diversity in all its forms and strive to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. We consider qualified applicants for employment for their anticipated contributions and without regard to race, color, religion, national origin, age, gender, gender identity or expression, sexual orientation, genetic information, medical condition, pregnancy, marital status, veteran status, or disability.