Salary and Benefits

 PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $5,274.00 per month to $6,558.00 per month (Step 1 to Step 12).

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.

Classification

Administrative Analyst/Specialist Exempt I

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

The Community-Based Learning Coordinator supports academic community-based learning by facilitating student placements and community partnerships for a variety of courses, including service learning, community-engaged learning, and academic internship courses.  The Coordinator manages platforms, systems (primarily CalStateS4), and email accounts, functioning as the central operational staff for student placement workflows, community partner onboarding, partnership documentation, and participant support across students, faculty, campus staff, and external organizations.
 
This position interfaces with students regularly to provide information, explanation, and support around the community-based learning placement process. This position ensures efficient, compliant, and student-centered academic community-based learning operations.

The position collaborates with academic departments regularly and such departments as Procurement, Information Technology Services, Risk Management, as well as the CSU Chancellor’s to monitor compliance requirements, troubleshoot technical issues, implement system upgrades, and maintain data integrations.

The position develops training resources, operational documentation, and reporting tools to support continuous improvement, informed decision-making, and effective campus-wide utilization of community-based learning systems and processes. The position delivers presentations for students and departments as well as maintains a visible presence on campus for students to advise on and encourage participation in academic community-based learning and academic internships.

Please Note: Review of applications will begin on November 12, 2026.

Responsibilities

 Student Placement Support & Coordination

• Manage the lifecycle of a student placement: site request, opportunity approvals, contractual requirements, student notifications, and placement records.
• Provide direct support to students navigating placement processes and resolve procedural or system-related issues affecting participation.
• Respond to student inquiries around community-based learning and academic internships, providing information on opportunities.
• Maintain a visible presence in student spaces and through student-facing communications to promote awareness of and advance these learning opportunities with students.
• Maintain ongoing communication with academic departments, faculty and staff to facilitate student placements, access to courses, and other placement requirements.
• Stay informed on changes in academic requirements, department courses, and department contacts affecting students.

Community Partner Site & Opportunity Coordination

• Facilitate onboarding and provide support for community and external partners providing community-based learning opportunities to students.
• Vet and verify sites and opportunities to ensure alignment with university policies, standards, learning objectives, and risk management requirements.
• Facilitate the tracking and processing of partnership agreements (MOUs), risk management documentation, and related compliance materials.
• Serve as primary liaison and intermediary between Procurement, Risk Management, academic departments, and external partners regarding standard and non-standard agreements, compliance requirements, and partnership/placement documentation.
• Audit sites and opportunity postings to ensure data and information presented to students is accurate.
• Maintain ongoing communication with community partners to support successful placements, partnership retention, and positive engagement experiences.

Training, User Support & Stakeholder Engagement

• Provide onboarding, training, and ongoing support for faculty, academic departments, staff, students, and community partners using CalStateS4 and related systems.
• Design and facilitate workshops, presentations, consultations, and individual training sessions on placement processes, platform functionality, compliance requirements, and best practices.
• Develop and maintain knowledge-based content (user guides, training materials, handbooks, FAQs) and process documentation for multiple stakeholder audiences.
• Serve as first-line support resource for platform users by responding to inquiries, troubleshooting issues, and escalating technical concerns when necessary.
• Promote effective adoption and utilization of community-based learning systems through proactive communication and campus outreach.

Platform Administration & Operations

• Serve as primary administrator for CalStateS4 and related community-based learning systems supporting student placements for service learning, community-engaged learning, and academic internship courses.
• Monitor system configuration, user access, workflow functionality, and operational processes to ensure platform reliability, usability, and compliance.
• Monitor platform performance, troubleshoot issues, and coordinate with Information Technology Services, platform vendors, and the CSU Chancellor’s Office to resolve technical problems, maintain integrations, and support system enhancements.
• Support and coordinate platform upgrades, version transitions, and user communications and knowledge-base related to system or platform changes.
• Monitor data feeds and integrations between CalStateS4 and university systems to ensure data accuracy, integrity, and operational continuity.
• Develop recommendations for process improvements, workflow efficiency, and enhanced user experience for students, faculty, staff, and community partners.
• Maintain operational documentation, business process procedures, and system administration records.

Data Management, Reporting & Assessment

• Collect, analyze, validate, and maintain community-based learning and placement data for operational reporting, assessment, compliance, and strategic planning purposes.
• Maintain course tracking and verifications for relevant course attributes that distinguish community-based learning and internship courses for S4 integration.
• Generate recurring and ad hoc reports related to placements, partnerships, courses, participation metrics, system usage, compliance tracking, and program outcomes.
• Prepare data visualizations, summaries, dashboards, and written reports for campus leadership, academic departments, and external reporting requirements.
• Support assessment and continuous improvement initiatives through surveys, data analysis, and identification of trends, operational gaps, and process recommendations.

Minimum Qualifications

Entry to this classification requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices and methods. This foundation would normally be obtained through a bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.

Required Qualifications 

• Experience administering or supporting web-based platforms, database systems, CRM systems, student information systems, volunteer management, or community-based learning management systems.
• Demonstrated ability to manage multiple operational workflows, documentation processes, and stakeholder communications in a fast-paced environment.
• Strong analytical and problem-solving skills with the ability to troubleshoot technical and procedural issues independently and recommend effective solutions. 
• Experience collecting, analyzing, validating, and presenting data in reports, dashboards, spreadsheets, or other formats.
• Strong written, verbal, public speaking, and interpersonal communication skills.
• Demonstrated experience with developing training materials, procedural documentation, and user-facing communications.
• Demonstrated experience leading trainings and providing onboarding and technical support to individuals with varying levels of technical proficiency.
• Demonstrated organizational skills with the ability to prioritize competing responsibilities and manage detailed processes with accuracy.
• Demonstrated ability to collaborate effectively with faculty, students, staff, administrators, external organizations, and technology partners.
• Demonstrated commitment to supporting diverse student populations and fostering inclusive engagement practices.

Preferred Skills and Knowledge 

• Experience working within the California State University system or other higher education institutions.
• Experience with managing or supporting community service programs, internships community engagement, volunteer, or student success initiatives.
• Experience with CalStateS4 or similar community-based learning placement or volunteer management platforms.
• Familiarity with procurement processes, MOUs, affiliation agreements, and compliance coordination. 
• Experience collaborating with IT teams on platform integrations, testing, upgrades, or implementation projects.
• Knowledge of data visualization, reporting platforms, or business process analysis tools.

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment.  Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal State, East Bay provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. The CSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s  Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free.  For more information, please visit our website here.

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. 

Sponsorship

Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.

Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.